Data Deletion Requests

How to submit a request

In the app, sign in and open Settings > Request account deletion. Review the explanation and confirm Request deletion. The app displays your request ID and status after the request is recorded. No email or phone call is required to initiate an in-app request.

If you cannot access your account, email support@massageintake.com with subject line Data Deletion Request.

Please include the account email and clinic/store name tied to the request.

Request processing steps

1. We acknowledge your request and verify requester identity.
2. We confirm which account(s) are in scope.
3. We execute deletion or anonymization workflows.
4. We send a completion confirmation using an available verified contact method.

Processing timeline

After identity verification, account-level personal data is deleted or anonymized within 30 days. Staff review clinic-record retention, uploaded files, and billing before final deletion. Submitting a request does not immediately cancel a paid subscription.

What may be retained

• Security and audit logs, including completed deletion request records, may be retained for up to 12 months.
• Billing, tax, and legally required records may be retained for up to 7 years.
• Clinic-owned intake and consent records may be retained by clinic account owners in line with applicable law and clinic policy.

Need help?

If you are unsure whether your request should be account deletion, record correction, or data export, contact support@massageintake.com and we will guide you.