Support

How to Get Help

Our support team can help with account access, clinic onboarding questions, workflow issues, and data requests.

Primary contact

Email us at support@massageintake.com.

Include your clinic name, affected user email, and issue details.

Response targets

Business hours

General requests: within 1 business day
Billing and account access: within 1 business day
Production-blocking issues: same day triage

Useful links

What to include in a support ticket

Clinic/store name and affected account email
Page URL and approximate time issue occurred
Steps to reproduce and expected behavior
Screenshots or error text, if available

Data and account requests

For account deletion or privacy-related requests, use the data deletion page or email support@massageintake.com.